FAQs Q.What makes FIRE PRIME different from other ACwO DwOTS FIRE models? FIRE PRIME is made for people who switch between work, music, and calls all day, with its advanced smart touch display, powerful Active Noise Cancellation (ANC) of up to 40dB, and an impressive 80 hours of playback time, making it the most feature rich option in the Fire series. Q. Is the touch display actually useful, or just for looks? It’s 100% functional. You can adjust volume, change EQ modes, control calls, toggle ANC, and even locate your earbuds — all from the case. It’s like having a mini control center in your pocket. Q. Can I connect FIRE PRIME to two devices at the same time? Yes! You can stay connected to your phone and your laptop (or tablet) at the same time, connect one pair to your laptop and the other to your phone— perfect for people who switch between work calls, music, and YouTube without the hassle of re-pairing. Q. Is there noise cancellation? FIRE PRIME comes with two pairs of earbuds — in-ear and half in-ear — in one case. Both pairs feature ENC (Environmental Noise Cancellation) for clear calls, video chats, and voice messages. However, only the in-ear earbuds come with ANC (Active Noise Cancellation) upto 40dB to block outside sound, while the half in-ear pair provides passive noise isolation for a more natural listening experience. Q. Will all four earbuds work at once? Yes, you can absolutely use all four ACwO DwOTS Fire Prime earbuds at once, provided your device supports dual audio sharing. Q. What is the low latency feature? FIRE PRIME offers 45ms ultra-low latency, ensuring seamless audio-video sync for gaming, movies, and live streams — delivering a smoother, lag-free experience every time. Q.Is the sound quality actually good? Yes — FIRE PRIME is tuned with 13mm dynamic drivers that deliver deep bass and clean vocals. You can even activate Bass Mode when you want that extra punch for music or movies. Q.Will these be comfortable to wear for long hours? Yes. The earbuds are really light and designed to fit your ears well. You also get different ear tip sizes in the box, so you can choose what feels best. Whether you're working, traveling, or just watching shows, you can wear them for hours without discomfort. Q. How long does the battery last? You’ll get up to 80 hours of total playback with the case. Even if you're switching between buds all day, FIRE PRIME keeps up — no mid-day charging stress. Q. What if something goes wrong — is there a warranty? Yes — every pair of FIRE PRIME comes with a 1-year warranty, plus responsive ACwO customer support via WhatsApp and email. We’ve got your back from unboxing to upgrade. Specifications Country Of Origin India Packed and Marketed By ACwO Lifestyle Pvt Ltd Address 3RD, Office no.6, Ratan Chs Ltd, SV Road, near gokul shopping centre, Borivali West, Mumbai, Mumbai Suburban, Maharashtra - 400092 Manufacturing Address Plot No. 58-60, 1st Floor, Apple Industrial Hub, Pelhar, Dist. Palghar, Maharashtra - 401208 Package Contains 2 Set of Wireless Earbuds, 1Charging Cable, 1Warranty Card, 1Scan me Card, 1Catalouge Technical Specification Speaker Driver 13mm BasS BooM X HI-FI DRIVERS BT 5.4 Wireless Range 10M Compatibility Android & iOS Frequency 20Hz-20KHz Water Resistance Rating IPX5 (WATER AND SWEAT RESISTANT) Audio codecs supported AAC,SBC Playtime Upto 80Hrs Music Playtime Physical Specification Charging case dimension (L*W*H) 70mm*50mm*25mm* Touch Display 2.01 inch Smart Touch Display (For In-Ear) Form Factor In - Ear + Half- In - Ear Controls Smart Touch Controls (EQ Mode, Voice Assistant, Volume, Play/ Pause Media, Call Control from both earbuds) Additional Features Dual Sharing TWS with Individual Connectivity Yes Smart Touch Display On Case (In-Ear) Yes PURE AUDIO™ Technology ANC Upto 40dB (In-Ear) ENC Quad Muc with AI-ENC Transparency Mode Yes Instant Auto Connect Yes BasS BooM X™ 13mm Drivers Find My Earphones Yes Preset Equalisers Pop / Rock / Class / Jazz / Voice / DJ/ Disco Customer Support and Warranty Pan India Service Centers A vast network of service centers across India ensures your support needs are met promptly. Dedicated Customer Support Our customer support team is just a call, email, or WhatsApp message away, ensuring you have assistance whenever you need it. Warranty We believe in the quality of our product. That's why we offer an impressive 365 days of warranty coverage from the date of purchase, giving you peace of mind.
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