Get in touch
How does our customer grievance policy work?
While we believe in providing you with the best experience, you can always tell us how we
can improve our services. We'll be more than happy to assist you.
Customer support
Contact the Shiprocket customer care team & get an online resolution to your queries/complaints across channels, including chat. Our team will address your concern within 5 business days from receipt.
Email us at: support@zop.in
Call us at: +91-9643033838
LEVEL 2
Customer service escalation
If you feel like your concern is not addressed within the promised timeline, or you are dissatisfied with the response from Level 1, you can reach out to our escalation team. We will respond to you within 3 business days of receipt of your email.
Our Nodal Officer Ashish Sabharwal
Email ID: grievance@shiprocket.com
